Ace AI Services respects your privacy and handles personal information in a clear and careful way. This policy explains what we collect, why we collect it, and the choices available to you.
Who we are
Ace AI Services is an AI training, consultation and implementation business based in Logan City, Queensland. Our contact email is hello@aceaiservices.com.
Information we collect
Depending on how you use the website, we may collect your name, email address, contact details, enquiry message, course enrolment, learning progress, assessment submissions and account information. When you pay, Stripe processes the payment details. Ace AI Services does not store your full card number.
We may also receive limited technical information such as browser details, device information, approximate location, security logs and website usage data. Analytics are used only where enabled through the site’s consent controls.
How we use information
- to create and manage student accounts and course access;
- to process payments, refunds, receipts and enrolment messages;
- to respond to enquiries and provide customer support;
- to deliver course materials, reminders and administrative notices;
- to protect the website, prevent misuse and maintain reliable services; and
- to improve the website, courses and customer experience.
Service providers
We use trusted service providers to operate parts of the service, including Cloudflare for hosting and security, Firebase for sign-in, Stripe for payments, Resend for email delivery, Calendly for optional bookings and Google Analytics where enabled. These providers may process information outside Australia under their own privacy terms.
Storage and retention
We keep information only for as long as reasonably needed for the purposes described above, legal obligations, accounting records, dispute resolution and security. We take reasonable steps to protect information from misuse, loss and unauthorised access.
Your choices
You can ask us to access, correct or delete personal information we hold about you, subject to legal and operational requirements. You may also ask us to stop non-essential communications. Contact hello@aceaiservices.com with your request.
Privacy concerns
If you believe we have handled your information incorrectly, contact us first so we can investigate and respond. We aim to handle privacy concerns promptly and fairly.
Changes to this policy
We may update this policy when our services or information practices change. The effective date at the top will be updated when a new version is published.