We want students to understand what they are purchasing and have a clear way to ask for help. This page explains our approach to course access, cancellations and refunds.
Australian Consumer Law comes first
These terms do not remove your rights under the Australian Consumer Law. If a service has a major problem, or otherwise does not meet a consumer guarantee, you may be entitled to a remedy such as a refund, replacement service or cancellation. We will assess the issue fairly and provide the remedy required by law.
How to request a refund
Email hello@aceaiservices.com with your name, checkout email, course title, payment reference and the reason for your request. Please contact us as soon as possible when you identify a problem so we can investigate it.
Course access and change of mind
Where a request is based only on change of mind, we will consider the timing of the request, whether course materials have been accessed or downloaded, and how much of the service has been used. A refund may be available for unused services, but access to the course will be removed when a refund is approved. This does not limit any rights you have under the Australian Consumer Law.
Access problems
If you cannot sign in, access a purchased course or download a resource, contact us first. We will try to restore access or provide a suitable remedy. Please use the email address used at checkout so we can match your payment and enrolment.
Refund processing
Approved refunds are returned to the original payment method through Stripe. Your bank or card provider controls the final processing time. We will send a refund confirmation with the refund amount, date and reference.
Enrolment and course conduct
Enrolments are personal. Do not share login details or course resources. Respect other learners and do not upload content that is unlawful, harmful, infringing or unrelated to the course.
Optional guided sessions
Any optional guided group session or consultation is separate from self-paced course access unless the course page says otherwise. Booking details, availability and any cancellation arrangements will be shown when you book.
Policy changes
We may update these terms when our courses, payment process or legal obligations change. The effective date at the top shows the current version.